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Freedom of information

The freedom of Information Act 2000 (FOIA) gives people the right to request information from us. It is intended to promote a culture of transparency and accountability and increase public understanding of how public authorities carry out duties, and why we make the decisions we do. 

The FOIA gives individuals and organisations the legal right to:

  • Ask if a public authority is holding information; and if so 

  • Obtain access to the information held, within 20 working days from the day after receipt of the valid written request. 

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General Rights of Access 

The act gives members of the public the general right of access to recorded information (both paper and electronic) held by the organisation, subject to certain exemptions. This means that any person who makes a written request has the right to:

  • Be informed in writing wether the organisation holds the information requested (this is known as the 'duty to confirm or deny')

  • Have access to that information which the organisations hold (subject to any exemption which may apply) 

It is a criminal offence to destroy information with the intent of preventing disclosure following a request. 

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How to make a Freedom of Information request

You must make the request in writing, either via letter or email. You will need to include the following information:

  • Your name and contact details (email or postal address) so we can send you a reply; and 

  • A description of the information or documents you want

  • It would be helpful if you could clearly mark your correspondence "Freedom of Information".

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We will acknowledge all written FOI requests within five working days of the request being received. The 20 working day timeline starts from the working day after receipt of the request and continues during working days, including if the office is closed to the public. Bank holidays in the UK are not considered as a working day, even if the offices are open. 

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In some cases, a request may be refused. If so, a refusal notice will be issued setting out the decision, the exemption relied on and the reasons why. If the exemption is a qualified one then the public interest test reasoning will also be explained. 

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Requests should be sent to: info@directeyecare.com

or alternatively you can send it to: 42A Corporation Road, Grangetown, Cardiff CF11 7AU. 

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